Are your products handmade?

Yes! All Fawn & Fae products are handmade and made to order in my home studio in Western Sydney. Due to their handmade nature, slight variations between pieces are to be expected — making each one truly unique.

What is your turnaround time?

My current turnaround time is 4–7 business days, plus shipping. For more details on processing and postage, please see my Current Lead & Turnaround Times page. During busy periods such as Christmas, Easter and school holidays, please allow extra time due to high demand.

When are orders cut?

All orders are cut on Mondays and Tuesdays. Orders placed later in the week will be scheduled for the next cutting run.

How do I place a custom order?

For standard personalised products, simply select your options and enter your personalisation details at checkout. For fully custom orders or anything outside of what's listed in the shop, feel free to send me a DM on Instagram or use the Contact page — I'm always happy to chat through what's possible!

Can I choose my own colours?

Yes! Most products offer a choice of acrylic colours. You can view the full range of available colours on my Acrylic Colours page before placing your order.

What if I make a spelling mistake in my order?

Please double-check all spellings and personalisation details before submitting your order — your piece will be made exactly as entered. If you notice an error immediately after ordering, contact me as soon as possible and I'll do my best to make the change before it goes into production. Once an order has been cut, changes cannot be made.

Do you offer proofs before production?

Proofs are provided for certain custom and event stationery orders. If you have a specific design request or would like to see a proof, please mention this when placing your order or reach out via the Contact page.

Can I return or exchange my order?

As all products are custom-made to order, I do not offer refunds, returns or exchanges for change of mind. All sales are final. Once your order is accepted, it cannot be changed, cancelled, returned, exchanged or refunded.

What if there is an issue with my order?

I take great pride in my work and inspect every piece at multiple stages to ensure it meets my high standards. If your item arrives damaged or with a fault, please contact me immediately with photos so we can discuss a resolution.

Do you offer click & collect?

Yes! Click & collect is available from Penrith, New South Wales. Simply select this option at checkout.

Do you ship Australia-wide?

Yes! I ship all orders via Australia Post with a $12 flat rate for standard items. For more details please refer to my Shipping Policy.

Do you cater for businesses?

Yes! I offer custom laser-cut signage and labels for businesses including electrical cabinet labels, reception signage, retail displays and more. Head to the Business collection or get in touch for a custom quote.